Shipping and Order information
DMTDesigns – partners with global merchants in order to provide you with the best prices and a unique global shopping experience.
This means that your order is shipped from global areas such as Thailand, US, Germany, China, India, etc.
Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way 🙂
What kind of payment method may I use at http://dmtdesigns.org/
PayPal Express – Choose to pay securely through PayPal platform. Registration is free and easy. For more information, please visit www.paypal.com.
What if my payment has failed?
There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team via email: salesexecutive@dmtdesigns.org with subject ‘Fail Payment’ and provide your details and/or screenshot of trouble (if can)
Where is my order confirmation number?
Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.
Unable to reattempt payment or didn’t get a payment failure email?
Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: salesexecutive@dmtdesigns.org with subject ‘Payment Pending’ and we’ll send you a link for another attempt at payment!
Paid but order status has not been updated after 24 hours?
Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: salesexecutive@dmtdesigns.org with subject ‘Order Whereabouts’ as the concern.
Did not receive your Order Confirmation?
Let us help you! Contact our Customer Service Team via email: salesexecutive@dmtdesigns.org with subject ‘Order Checking’
Can I make changes to or cancel my order once it’s been placed?
Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or change in quantities for your beauty haul. As DMTDesigns is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!
For further enquiries, please contact our Customer Service Team us via email: salesexecutive@dmtdesigns.org with subject ‘Order Support”
How can I track my order?
We will send you a tracking number via Email. In some cases, it can take up to 3 days. You can later track your Order by clicking on “Track Your Order” in the Mail Menu.
If you didn’t receive an Email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don’t get send automatically.
My order is Preparing to ship/ In Transit, what does that mean?
Hang tight! Your order has been packed and has left DMTDesigns’s warehouse! At this stage, you’ll receive an email update from us that will contain a Tracking Number for your parcel. Please give about 72 hours for your tracking to be live.
What are your delivery options and how long is shipping?
United States: 7 – 10 business days
Europe and UK: 10 – 15 business days
Worldwide: 14 – 20 business days
Notes:
- Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
- Delivery is only available on weekdays (excluding Public Holidays).
Do you process orders during Public Holidays?
While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.
Why is there a delay in delivery?
Due to a high volume of orders and our precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into How can I track my order? to check the status of your order.